In the event of goods not received or defective goods, buyers are entitled to a refund.
Returns must be reported within 24 hours after delivery or collection.
In the case of a justified complaint, the amount will be fully refunded.
Refunds will be made using the same payment method used for the purchase.
In the case of self-collection, the right of return expires if the goods are not collected within 24 hours.
Defective goods should, where possible, be photographed or returned directly in order to enable a refund.
The Sulas-Markt platform acts exclusively as an intermediary between the buyer and the provider and assumes no liability for product quality or delivery, except in the case of a proven breach of duty.