A refund will be issued in the following cases:
The order was not delivered.
The goods are demonstrably defective.
The provider has expressly agreed to the refund.
Refunds are processed using the same payment method used for the purchase.
Processing may take 3 to 10 business days, depending on the payment service provider.
There is no entitlement to a refund in the following cases:
In the event of late collection, after 24 hours.
If the buyer withdraws from the purchase without a justified reason.
If the goods are subject to natural spoilage or were individually produced.
In the event of disputes, the Sulas team supports clarification between the buyer and the provider but assumes no legal responsibility.